Refund policy

**10 Day Refund Policy**


1. Refund Eligibility
We offer refunds only in the following cases:
- Defective Products: If the product you received is damaged, defective, or not in working condition upon delivery.
- Incorrect Orders: If you received an order that does not match what you originally ordered.

2. Refund Process
To initiate a refund for eligible cases, please follow these steps:
- Contact our customer support team within 5 days of receiving the order at reignthreadsco@gmail.com.
- Provide clear photographs and a detailed explanation of the issue.
- Our team will assess your request and, if approved, guide you on the return process or issue a refund directly.

3. Non-Refundable Situations
Please be aware that we do not offer refunds for reasons other than those mentioned above. These include, but are not limited to:
- Change of mind.
- Ordering the wrong product.
- Delayed delivery due to circumstances beyond our control.
- Items damaged after delivery.

4. Returns
In cases where a return is required, we will provide instructions for the return process, including any associated costs and procedures.

5. Refund Processing Time
Refunds, when approved, will be processed within 5 business days after the return is received and inspected.

6. Contact Information
If you have any questions or need further assistance, please reach out to our customer support team at reignthreadsco@gmail.com.

By making a purchase from Reign Threads Clothing Co, you acknowledge and agree to this refund policy. We appreciate your trust in us and look forward to serving you.